Refund and Returns Policy

Last Updated: August 10, 2026

At PrabhuPriya, we take immense pride in the quality of our agarbatti and fragrance products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Due to the nature of our products (fragrance and incense goods), we enforce specific criteria for returns to ensure product integrity and safety:

  • Window for Returns: Return requests must be initiated within 7 days from the date of delivery.
  • Item Condition: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must remain in its original packaging with all seals intact.
  • Proof of Purchase: A valid receipt, invoice, or order number is required to complete your return.

Non-Returnable Items

  • Opened or used incense packs, agarbatti boxes, or dhoop products.
  • Items purchased during special sales, clearance, or promotional events (unless defective).
  • Gift cards or custom/bulk orders.

2. Damaged or Defective Goods

We take great care in packaging your orders, but damage can occasionally occur in transit.

If you receive a defective, damaged, or incorrect item:

  1. Contact us within 48 hours of receiving the package.
  2. Provide your order number along with clear photos/videos of the damaged packaging and product.
  3. Once verified, we will arrange for a free replacement or a full refund at no extra cost to you.

3. Return Process

To request a return, please follow these steps:

  1. Submit a Request: Email us at agarbattidivision@gmail.com with your Order ID and the reason for return.
  2. Review: Our support team will review your request within 24–48 hours and provide detailed return instructions and shipping details.
  3. Dispatch: Once approved, package the item securely to avoid transit damage and ship it back to the address provided by our team.

Note: Unless the item is damaged or incorrect, the customer is responsible for paying shipping costs for returning the item. Shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected:

  • We will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
  • If approved, your refund will be processed promptly via your original method of payment (or via bank transfer for Cash-on-Delivery orders) within 5 to 7 business days.

5. Order Cancellations

  • Before Shipping: You may cancel your order within 12 hours of placing it for a full refund. Please email us immediately at agarbattidivision@gmail.com.
  • After Shipping: Once an order has been dispatched, it cannot be canceled. You will need to follow the standard return process upon delivery.

6. Contact Us

For any questions regarding returns, replacements, or refunds, please reach out to us:

Email: agarbattidivision@gmail.com